Refund & Cancellation Policy

Last updated: January 26, 2026

At XTS India ("Company", "We", "Us", or "Our"), we value transparency and customer satisfaction. This Refund & Cancellation Policy explains the circumstances under which refunds or cancellations may be requested for our products and services.

1. Scope of This Policy

This policy applies to all purchases, subscriptions, and services offered through our website, applications, or any official payment channels operated by XTS India. Additional or service-specific terms may apply and will be communicated at the time of purchase.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

Service Unavailability or Failure: If the purchased service is not delivered, unavailable, or does not function as described, and the issue cannot be resolved by our support team within a reasonable timeframe.
Duplicate or Excess Payment: If You are charged more than once for the same service, invoice, or transaction.
Cancellation Within Cooling-Off Period: If a cancellation request is made within the applicable cooling-off period, where such a period is explicitly mentioned for the service.
Unauthorized Transaction: If a transaction was made without Your authorization and is reported promptly.

3. Non-Refundable Cases

Refunds will generally not be issued in the following situations:

Services that have already been fully delivered, consumed, or completed.
Failure to use the service due to user-side issues such as device incompatibility, poor internet connectivity, or lack of technical knowledge.
Change of mind after the service, access, or subscription has been activated.
Delays or dissatisfaction caused by factors beyond our reasonable control.
Promotional, discounted, or trial-based services unless explicitly stated otherwise.

4. Subscription Cancellations

You may cancel a subscription at any time through your account dashboard or by contacting support. Cancellation will prevent future billing but does not automatically entitle You to a refund for the current billing cycle unless otherwise specified.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

Your registered email address
Order ID or transaction reference number
Reason for the refund request

Email: [email protected]
Subject Line: Refund Request – [Order ID]

6. Review and Approval

All refund requests are reviewed on a case-by-case basis. We reserve the right to approve or reject refund requests in accordance with this policy and applicable laws.

Refund requests are typically reviewed within 5–7 business days from the date of receipt.

7. Refund Processing

Once approved, refunds will be processed to the original payment method used at the time of purchase. The time required for the refund to reflect may vary depending on your bank or payment provider.

Estimated processing time: 7–10 business days.

8. Late or Missing Refunds

If You have not received a refund after the stated processing period:

Check your bank account or payment statement
Contact your payment provider or bank
Reach out to our support team for assistance

9. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be effective upon posting on this page. Continued use of the Service after changes implies acceptance of the revised policy.

10. Contact Us

If You have any questions regarding this Refund & Cancellation Policy, please contact us at:
[email protected]